The Roadmap

Ep 11: Service Level Agreements - a practical guide

April 05, 2023 Bristows Episode 11
Ep 11: Service Level Agreements - a practical guide
The Roadmap
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The Roadmap
Ep 11: Service Level Agreements - a practical guide
Apr 05, 2023 Episode 11
Bristows

In this episode of The Roadmap, our technology lawyers Rob Powell and Vik Khurana discuss how to approach service levels, something crucially important but often overlooked in technology contracts.

This episode is aimed at those who would like to know:

  • As a customer, what service commitments are you actually receiving? 
  • How practical are service legal agreements (SLAs) in reality? 
  • Will they ever be triggered and do they offer a worthwhile remedy? 
  • What are the key issues to look out for from a legal perspective when reviewing SLAs?

Thanks for listening!
If you have any feedback, questions or comments, please email us at theroadmap@bristows.com

Find all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod

Show Notes

In this episode of The Roadmap, our technology lawyers Rob Powell and Vik Khurana discuss how to approach service levels, something crucially important but often overlooked in technology contracts.

This episode is aimed at those who would like to know:

  • As a customer, what service commitments are you actually receiving? 
  • How practical are service legal agreements (SLAs) in reality? 
  • Will they ever be triggered and do they offer a worthwhile remedy? 
  • What are the key issues to look out for from a legal perspective when reviewing SLAs?

Thanks for listening!
If you have any feedback, questions or comments, please email us at theroadmap@bristows.com

Find all the episodes as we release them here, and don’t forget to subscribe! Follow us on Twitter and LinkedIn using #TheRoadmapPod