The Roadmap
Welcome to The Roadmap, the technology law podcast series from Bristows. In this podcast, our technology lawyers dive into the digital transformation trends that are re-shaping modern businesses, even entire industries. In each episode, we will unpack a particular technology or trend – whether a type of transformational project, the latest market practice or a regulatory change – and explain what our clients need to understand in order to add value to their business. If you have any feedback, questions or comments, please email us at theroadmap@bristows.com - we'd love to hear from you. Also, find all the latest episodes on our tech focused site, The Cookie Jar, for views on matters shaping technology: https://www.bristows.com/the-cookie-jar-podcast-videos/
The Roadmap
Ep 11: Service Level Agreements - a practical guide
In this episode of The Roadmap, our technology lawyers Rob Powell and Vik Khurana discuss how to approach service levels, something crucially important but often overlooked in technology contracts.
This episode is aimed at those who would like to know:
- As a customer, what service commitments are you actually receiving?
- How practical are service legal agreements (SLAs) in reality?
- Will they ever be triggered and do they offer a worthwhile remedy?
- What are the key issues to look out for from a legal perspective when reviewing SLAs?
Thanks for listening!
If you have any feedback, questions or comments, please email us at theroadmap@bristows.com
Find all the episodes as we release them here, and don’t forget to subscribe! Follow us on X and LinkedIn using #TheRoadmapPod
Note: All information was correct at the time of recording.